Wednesday, 20 August 2014

Jabber Pickup Groups

Cisco recently released Jabber for Windows 10.5 which introduces support for notification of calls to hunt groups & group pickup capability. However these features aren't enabled by default & the Call Pickup/Hunt Group sections in the Jabber Jabber deployment guide don't actually tell you this, nor does the release notes or the advanced functionality guide. To enable these features you need to add some parameters to jabber-config.xml, the deployment guide does list these parameters in the Client Configuration > Configure Users > Policies Parameters > On-Premises Policies section.
Below is an example jabber-config.xml that enable hunt group notification, pickup & other group pickup:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">


As per usual, this needs to be uploaded to all your TFTP servers & the TFTP service restarted.


  1. I setup my system with Jabber for Windows and the pickup works great.
    I'm now searching for the same setting for a MAC user.
    It might be some kind of BDI command for that
    Nothing found from Cisco

    Any clue?

    1. Hi Patrick, irritatingly whilst there is now a single unified Jabber Deployment Guide for all versions (e.g. Windows, Mac, Android, iPhone, etc.) the different clients don't all have the same level of functionality. The deployment guide lists all the config file parameters but doesn't actually state which version(s) support the parameters. In the case of Jabber Mac, neither 10.5 or 10.6 support group pickup.