Tuesday 24 January 2012

CME Hunt Group Final Not Being Reached

Given the following configuration, what do you think will happen when 7343 is called and no one in the hunt group answers?

ephone-dn 1 dual-line
 number 7241
 label Kathleen
 name Kathleen
 call-forward busy 5000
 call-forward noan 5000 timeout 20
 huntstop channel
ephone-dn 2 dual-line
 number 7254
 label Eleanor
 name Eleanor
 call-forward busy 5000
 call-forward noan 5000 timeout 20
 huntstop channel
ephone-dn 3 dual-line
 number 7258
 label Natasha
 name Natasha
 call-forward busy 5000
 call-forward noan 5000 timeout 20
 huntstop channel

voice hunt-group 5 parallel
 final 5000
 list 7254,7258,7241
 timeout 30
 pilot 7343


Contrary to expectations, the call doesn't get forwarded to the hunt group final number of 5000. This is becaue CME won't ever use the final number in a hunt group if the time out on the hunt group is greater than the time out defined in the ephone-dns! 

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