Showing posts with label 7. Show all posts
Showing posts with label 7. Show all posts

Friday, 18 July 2014

Unity Express Upgrade Failure

Hit an odd error when attempting to upgrade Unity Express 8.5.1 to 8.6.7 where it downloaded part of the files & choked with the error message "Error: Required Subsystem ID e2497725-368d-48b5-a7d5-7f87d889a608 was not found either on Installed or Candidate list.". There's a known bug (CSCtd56585) that causes this error, but Cisco's documentation says the conditions are:

1) Cisco Unity Express was shipped from Cisco with version 7.0.1 or later
2) One of the following upgrades is done
– 7.0.x to 7.1.
– 7.0.x to 8.0.
– 7.1.x to 8.0.x

Given that this was CUE 8.5.1 running on an SRE, it doesn't match the criteria. Fortunately the workaround does still work - use the CUE CLI command software uninstall uid-list 26bd663c-3e5a-43d9-a6c3-5441ce44941b & once it has finished rebooting you can proceed the with the upgrade.