Friday, 27 February 2015

Unity Connection Connection Failed to Record Name

I've experienced this in Unity Connection 10.5 & 9.1, but it may affect other versions as the Media Master applet is notoriously flakey.

Attempting to save an uploaded recording in the Media Master applet results in an error "Failed to record name", the workaround is to select "use phone" for playback (see screenshot below), upload the recording, play it & then saving works; not playing the recording or playing it through the computer fails.

For those of you having difficulty even launching the Media Master applet, edit the Java Runtime Environment (JRE) settings via Java in Control Panel (for Windows users). Add the IP address & FQDN of the Unity Connection server to the Exception Site List:


If you're using self-signed certificates, recent versions of the JRE don't like this so either import the certificate via Manage Certificates or generate a certificate from a trusted CA. As a general rule it's better to have certificates issued by a trusted CA, but this may not be feasible in all situations.
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15 comments:

  1. cHu ChU7 September 2015 at 09:13

    This is so silly and thanks a lot, helped me to fix it

    ReplyDelete
  2. admin9 September 2015 at 22:07

    Thanks, its working!! it is a bug but this trick works for me too.

    ReplyDelete
  3. Unknown21 September 2015 at 18:10

    Thanks for the post. It saved me a bunch of time.

    ReplyDelete
  4. Dave-O25 September 2015 at 17:17

    Thank you!! Anyone have the bug id for this?

    ReplyDelete
  5. Unknown13 October 2015 at 12:03

    Thanks you for your information

    ReplyDelete
  6. Mustehsan13 October 2015 at 15:29

    This comment has been removed by the author.

    ReplyDelete
  7. CCNP:V23 October 2015 at 09:25

    Don't forgot to edit your Java settings too, these days putting the Unity Connection server in the JRE Site Exception List is a must.

    ReplyDelete
  8. SAJISH29 October 2015 at 16:35

    i too have the similar issue.. does anyone have the bug ID?

    ReplyDelete
  9. M. Hudson1 December 2015 at 21:16

    Same issue but the work aroud worked like a charm. Thank you for posting.

    ReplyDelete
  10. Unknown7 January 2016 at 19:16

    Thank you works! Silly workaround with Use phone but hey!

    ReplyDelete
  11. Chase18 April 2016 at 20:35

    Thank you very much!

    ReplyDelete
  12. Unknown15 February 2017 at 17:26

    Try this guys, it worked like a charm for me.

    1. Open the mediamaster applet by clicking on the Play/Record button
    2. If you get untrusted website error just ignore and click on Continue
    3. CLick on 'Options' and choose to open file
    4. Browse to the folder and select the greeting you want to upload
    5. Before clicking save, click the play button in the Java applet (mediamaster)
    6. The file uploads and plays on the phone
    7. You can now click on Save

    - Kiran Oddiraju

    ReplyDelete
  13. Unknown15 February 2017 at 17:27

    Try this guys, it worked like a charm for me.

    1. Open the mediamaster applet by clicking on the Play/Record button
    2. If you get untrusted website error just ignore and click on Continue
    3. CLick on 'Options' and choose to open file
    4. Browse to the folder and select the greeting you want to upload
    5. Before clicking save, click the play button in the Java applet (mediamaster)
    6. The file uploads and plays on the phone
    7. You can now click on Save

    - Kiran Oddiraju

    ReplyDelete
  14. max24 November 2017 at 05:37

    this worked for me, thanx

    ReplyDelete
  15. Unknown16 May 2018 at 21:39

    3 years later and this post is still helping people like me :-), thank you!

    ReplyDelete

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